These terms cover Bishop Enterprises Holdings, LLC and the repair shops it owns and operates: Bishop's Auto Care & Tire — Forest Park (1190 Kemper Meadow Drive, Cincinnati, Ohio 45240, 513‑407‑7157) and Bishop's European Auto Care — West Chester (8318 Beckett Park Drive, West Chester Township, Ohio 45069, 513‑458‑0000), together "we" or "the shops".
What we collect
We collect the information needed to service your vehicle: your name, phone number, email address, mailing address, vehicle details (year, make, model, VIN, license plate, mileage) and the repair history of your vehicle with us. When you call or text a shop, we keep a record of that communication so the team can follow up.
How we use it
- To perform the work you authorize and communicate with you about it — by phone, text or email.
- To schedule and confirm appointments and to tell you when your vehicle is ready.
- To keep your vehicle's service history so we can advise you on future maintenance.
- To run our shops: invoicing, payment, warranty claims and the operational records the business must keep.
Text messaging
If you give a shop your mobile number for service, or text a shop first, we may text you about your own vehicle as described in our text messaging terms. Reply STOP at any time to opt out.
We do not sell or share your personal information, including your mobile phone number and text‑messaging consent, with third parties or affiliates for their marketing purposes. Mobile information is used only to communicate with you about your vehicle and service with us.
Who we share it with
Information is shared only with service providers who help us operate, and only for that purpose: our shop management and estimating software, our parts suppliers (for the parts on your repair order), our payment processor, our telephone and text‑messaging carrier, and, where you have asked for it, warranty or financing companies. Each is bound to use the information only to provide its service to us. We disclose information when the law requires it.
How we protect it
Customer records are kept in access‑controlled systems available only to shop staff who need them for their work, and are transmitted over encrypted connections. We retain service history for as long as we operate the shops so we can support your vehicle; you may ask us to delete it.
Your choices
You may ask to see, correct or delete your information, or withdraw text‑messaging consent, at any time by contacting the shop that services your vehicle or emailing andrew.bishop@bishopsautocare.com.
Children
Our services are for vehicle owners and drivers; we do not knowingly collect information from children under 13.
Changes
We may update this policy; the effective date above changes when we do.